The Seven Principles of Professional Services: A field guide for successfully walking the consulting tightrope by Shane Anastasi

Author:Shane Anastasi [Anastasi, Shane]
Language: eng
Format: epub
Publisher: PS Principles
Published: 2014-11-20T20:00:00+00:00

What

Refers to the “something” that is going to be expected. In this example the “something” is a project plan. Being specific, however, Mary will only be providing the first draft of the Phase 1 project plan. Until now, the customer may have assumed that the project plan was going to be for the both Phase 1 and Phase 2.

When

Refers to the time and date when the expectation will be fulfilled. In our example, the deadline is cited as next Friday but the intent was to mean the Friday after that, being Friday, February 7that 3:00pm EDT (remember to be specific about time and time zone). Failing to specify the exact time and date is a common cause of misaligned expectations.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.